At Surface Experts, Jacob takes the successes and mistakes he made while starting and running two businesses in Bogota, Colombia and Portland, OR and using them to build a healthy model. He works hand-in-hand with franchise owners to achieve their goals and build their businesses.

“We are looking for franchisees who align with our core values of serving others, being a problem solver, and trusting the process. We pride ourselves in our culture of franchise owners who truly care for one another and build each other up,” says Jacob.

Whether in Rwanda, Colombia or around the USA, helping small businesses thrive is what drives him.

Prior to joining Surface Experts in 2019, Greg enjoyed a long career in the digital market research industry. He brings skills ranging from accounting to technology to customer service. Greg is skilled at anticipating and diagnosing problems, translating solutions into training systems for franchisees and employees. He is excited to be part of a team working to save its customers money and help the environment by reducing waste.

As Director of Sales and Marketing for Surface Experts, Erin works closely with Franchise Owners and their salespeople to hone their sales and sales management practices. Before joining Surface Experts in 2018, Erin Oranen spent much of her career in sales and sales coaching with the Southwestern Family of Companies. During her 10-year residence in Portland, OR, Erin worked for Nike, Inc. recruiting senior level marketing and advertising professionals.

Erin loves the psychology behind relational sales, a technique that has served her greatly, and something she truly enjoys sharing with Surface Experts teams as they grow. Informed by her experience, Erin worked closely with Jacob to develop the training curriculum for Surface Experts sales, systematizing the process that worked so well for him.

In Erin’s words: “We are a sales company with an emphasis on spot repair. Our sales cycle is focused on an educational sale since most of our potential customers have never heard of spot repair. People who do well in sales at Surface Experts trust our process of articulating who we are and what we do so that they can come alongside the customers and serve them well.”

Ben started working with Jacob in 2010 in Portland, OR as a repair technician and continued working in that business until 2024. His work in spot repair has been a journey through many roles, from business ownership and training to team management and sales.

Ben's desire for good repairs goes far beyond the scope of interior surfaces. In Ben's words, "We live in a throw away culture and yet there are so many things that are worth saving. Being in the mindset of repair: Today it may be a bathtub repair, but tomorrow it's a relationship. I find that work a worthy endeavor."

Kathryn is originally from Alabama and moved to Spokane over 15 years ago. Before joining Surface Experts, she owned a successful local dance studio for 10 years in Spokane. As a former small business owner, Kathryn is excited to bring her experiences as an entrepreneur and knowledge in accounting, management, marketing, and customer service to the Surface Experts team. She really enjoys working with our franchisees, supporting them as they grow their businesses, and helping them succeed. 

Mike Johnson has extensive experience in franchising. He has owned and operated franchises and spent over 13 years working alongside franchises as a coach, district manager, and director of operations. Mike also had many years in the service industry as an owner/operator while partnering with other businesses conducting sales and service. Mike enjoys his current role at Surface Experts, working alongside our franchisees to exceed their individual goals.
  

Brandon Chanley has 16 years' experience in franchising.  For those 16 years he worked for a national tax company and helped 60+ franchisees with over 600+ locations in his assigned territory.  Throughout his years with the company, he has covered many states including Washington, Oregon, Wyoming, California, Arizona, New Mexico, Colorado, Kansas, Missouri, Arkansas, Louisiana, Texas, Utah, and Oklahoma.

He loves working with franchisees one-on-one, finding what drives them to be successful and helping them use all tools available within the franchise model to achieve that success.